Banquet Captain

French Quarter Inn

166 Church St, Charleston, SC 29401

Full Time

Posted On March 16, 2022


Requirements

  • Reports directly to the Food and Beverage Manager and the Director of Sales. Must be available for days, nights, weekends, and holidays

Job Details

The Banquet Captain is responsible for organization and execution of event details the day of the event. Banquet Captain will offer personalized solutions for our clients and with our kitchen and banquet team to ensure we exceed our clientele’s expectations. The ideal candidate will possess management and client relation skills and good knowledge of the local wedding, corporate, and social market. The Banquet Captain represents the hotel to our clients, guests, and other business partners and will maintain the highest level of professionalism and customer service. This role is integral to the hotel’s success for building revenue, reputation, and repeat group business. This role will lead and implement luxury service for our groups within hotel meeting spaces, aligning with the overall hotel goals. It is this person’s duty to see that all banquet event orders (BEO’s) are created to meet and exceed the guest’s expectations, as well as being executed with the highest attention to detail.  This position is responsible for day-to-day operations as well as assisting with short term and long term strategic planning within the department. 


Required Skills

  •  Oversight and execution of all banquet service operations to ensure that all banquet service details are executed, following the details of the BEO, and adapting to last minute requests from groups. This includes servicing food and beverage, audio/visual/technology (A/V), and other meeting related needs
    • In many cases, this individual will be the sole person executing the event. For larger events, this role will execute the event and directly supervise additional team members (banquet servers) 
    • Acts as the on-site contact for group and stand-alone events
  • Effective leadership and communication among banqueting personnel, as well as Effective collaboration and relationship management with sales team members and food and beverage team members. 
  • Responsible for the performance all banquet service staff
  • Have the ability to work independently
  • Maintain quality of food and beverage in the banquet spaces
  • Ensure safe food handling
  • Attend all BEO Meetings
  • Keep detailed records of hotel events through banquet forecasting, pre-con notes, post-con notes, and other platforms 
  • Maintain all banquet equipment and facilities in an organized, clean, safe environment. 
  • Perform monthly inventories on time and order supplies as needed in collaboration with the F&B Director, ordering supplies as needed under budgetary guidelines 
  •  Communicate any areas of need, problems, and concerns from guest to the F&B Director and Sales Director 
  • Ensure banquet function break down, clean up and return of equipment/supplies to proper areas. Ensure completion of assigned side work and related cleaning duties.
  • Interview, recommend hiring, schedule, train, develop, empower, coach and counsel, resolve problems, provide open communication, recommend and conduct performance and salary reviews, recommend discipline and termination, as appropriate, under the direction of the F+B Manager and the Sales Director
  •  Complete administrative tasks as assigned by Food and Beverage Director

 

Minimum Requirements:

  • 3+ years hotel experience
    • Luxury and boutique hotel experience strongly preferred
  • 1+ years of banquet service
  • 1+ years of event management required
  • ServSafe Food Handler required – can be achieved within 30 days of hiring 
  • Must be organized, meticulous, and task-oriented.
  • Excellent communication skills, both written and verbal
  • Must have proven selling, negotiating and presentation skills.
  • Requires knowledge of intermediate sales techniques
  • Proficient in MS Office and adaptable/flexible in technical learning ability of hotel related systems
  • Must be willing to work days, nights, overnights, weekends, and holidays; and dates that meet the demands of a luxury hotel environment
  • Strength in organizational, administrative, and time management skills
  • Strong leadership skills
  • Performance driven, assertive, self-motivator, and hardworking
  • Follow all company safety and security policies and procedures
  • Report accidents, injuries, and unsafe work conditions to manager.
  • Follow all company policies and procedures
  • Ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.
  • Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
  • Speak with others using clear and professional language; answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards.
  • Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
  •  Perform other reasonable job duties as requested by Supervisors

 

  •  This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time

 

Please submit resume to Monica Eversole, Dual Human Resources Manager at [email protected].

 

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