Bell Person

Francis Marion Hotel

387 King Street, Charleston, SC 29403

Full Time • Part Time

Posted On August 11, 2023

Job Details

General Purpose: With an enthusiastic attitude and professional demeanor the Bell Attendant is responsible for creating one of the first impressions of the Francis Marion Hotel to our guests. This means establishing an excellent level of service and attitude equivalent or better to Four-diamond service levels and exceeding guest satisfaction at all levels. The primary responsibilities beyond service levels include but are not limited to assisting guests with their luggage, assisting as a valet driver, and providing the front desk with any additional assistance.

Essential Duties/Responsibilities
• To serve as the most visible, attentive, and welcoming associate to guests upon arrival or departure
• Maintain an impeccable grooming appearance and work uniform
• Escort guests to and from their respective rooms
• Assist guests by delivering their luggage or any other personal items
• Parking or retrieving guest vehicles with the utmost care
• Delivering guest messages, amenities, or other items as required
• Performing special guest services such as maintaining a clean front entrance, giving directions, and providing guest with information of the hotel and surrounding areas.
• Ability to lift over 70 pounds
• Must be able to stand for the entire shift

Other Duties/Responsibilities
• Answering phones
• Polishing bell carts, taking out trash/recycling, and keeping the valet lanes neat and organized
• Respond to all guests for assistance, directions, and hotel facilities information
• Report all safety hazards and suspicious person or activities to Security
• Know all safety and emergency procedures and your role in assisting during these times
• Attend all quarterly required meetings and other department meetings as needed.

Job Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Previous customer service experience in a high volume setting is preferred but not necessary. Previous valet experience is also preferred. A valid driver’s license is required and a clean driving record is required. Must be 18 years of age or older.

• Excellent Communication skills- both verbal and written required
• Excellent organization and time management skills
• Good interpersonal skills required
• Excellent listening skills required
• The ability to work well as a team as well as individually at times
• Ability to multi-task in a high paced environment and stay calm in stressful situations
• Ability to read, speak, write, and understand English
• Must be adaptable and flexible to change
• Ability to work a flexible schedule included but not limited to morning, afternoons, evenings, weekends, and holidays
• To remain calm and professional at all times
• Ability to work under varying weather conditions
• Be able to make quick decisions and possess good judgment
• Ability to drive both automatic and manual transmission vehicles

Education or Formal Training:
• High school diploma, GED, or the equivalent previous work experience is required

Material and Equipment Directly Used:
• Vehicles both automatic and manual
• Telephone
• Luggage Cart
• Cleaning Products

Working Environment/Physical Demands:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to walk, stand, and run. The associate is occasionally required to climb and use balance. Additionally, the associate will frequently be asked to use hands and arms to reach, carry, and lift items. Specific vision abilities required by this job include close vision, distance vision, and peripheral vision.

The work environment characteristics described her are representative of those an associate encounters while performing the essential functions of this job.

While performing the duties of this job, the associate may experience temperature fluctuations, and moderate to high noise levels.