Front Desk Agent
Fairfield by Marriott Charleston Airport
4841 Tanger Outlet Blvd. North Charleston, SC 29418Full Time
Posted On February 8, 2023
Job Details
Essex Hotel Management is currently seeking a DRIVEN Guest Services Agent for the Fairfield by Marriott located in North Charleston, SC.
What will I be doing?
As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
Receive, input, retrieve and relay messages to guests
What does our ideal candidate look like?
Enjoy working as part of a team
Detail-oriented
Strong computer skills
Ability to work a flexible schedule including weekends and holidays
Great communication skills
Preferred candidates will have previous hotel experience.
What are we looking for?
For nearly three decades, Essex Hotel Management’s “solution-driven” approach has resulted in a high level of satisfaction – for our team members, partners, owners and guests alike. This is a result of our Team Members staying true to our Vision, Mission, and Values. We look for teammates that are DRIVEN:
Dedicated to finding solutions that work
Responsive to our partners, our team members, and our guests
Integrity defines everything we do by taking ownership of our actions and holding ourselves accountable
Value-Oriented – we value diversity, relationships, and performance
Engaged – we care about the work we do and the people we work with
Nimble – we strive to be flexible and innovative
Essex Hotel Management, LLC is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other status protected by the laws or regulations in the locations where we operate.
Job Types: Full-time, Part-time
Salary: From $13.00 per hour
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance