Front Desk Associate

Fairfield by Marriott N. Charleston University

2600 Elms Center Rd, North Charleston, SC 29406

Full Time

Posted On May 5, 2023

Job Details

Hotel Equities, one of the top hotel development and management companies in the industry, is currently searching for a full time Front Desk Associate. This candidate will be working 4 to 5 days a week and must be able to work flexible days and shifts 7:30-3:30 & 3:30-11:30. Our ideal candidate will be friendly with excellent customer service, reliable, engaged, authentic, and prepared to prospect, sell, and maintain accounts to positively impact revenues for a “best in class” hotel!

Essential service includes:

Perform Front Desk Functions according to Marriott guidelines

Greet and welcome guests upon arrival

Accept payment for guests accounts

Issue keys, respond to mobile chats

Promptly respond to and resolve guest complaints

Answer the phone promptly being proper and polite, courteous, and friendly

Be friendly thorough accurate and efficient at taking reservations

Be friendly thorough accurate and efficient in performing check ins and check outs

Use guests names

Be knowledgeable and helpful about the local area, the hotel and hotel services

Most important be a team oriented person and offering exceptional service to our guests

Prior hotel front desk experience is a plus.

Fosse PMS system experience is a plus.

Job Type: Full-time