Front Desk Associate
Fairfield by Marriott N. Charleston University2600 Elms Center Rd, North Charleston, SC 29406
Posted On May 5, 2023
Hotel Equities, one of the top hotel development and management companies in the industry, is currently searching for a full time Front Desk Associate. This candidate will be working 4 to 5 days a week and must be able to work flexible days and shifts 7:30-3:30 & 3:30-11:30. Our ideal candidate will be friendly with excellent customer service, reliable, engaged, authentic, and prepared to prospect, sell, and maintain accounts to positively impact revenues for a “best in class” hotel!
Essential service includes:
Perform Front Desk Functions according to Marriott guidelines
Greet and welcome guests upon arrival
Accept payment for guests accounts
Issue keys, respond to mobile chats
Promptly respond to and resolve guest complaints
Answer the phone promptly being proper and polite, courteous, and friendly
Be friendly thorough accurate and efficient at taking reservations
Be friendly thorough accurate and efficient in performing check ins and check outs
Use guests names
Be knowledgeable and helpful about the local area, the hotel and hotel services
Most important be a team oriented person and offering exceptional service to our guests
Prior hotel front desk experience is a plus.
Fosse PMS system experience is a plus.
Job Type: Full-time