Front Desk Clerk Hyatt Place Mt. Pleasant/Towne Center

Hyatt Place Mt. Pleasant/Towne Center

1600 Palmetto Grande Drive
Mt. Pleasant, SC 29464

Full Time

Posted On October 21, 2022

Job Details

CATEGORY Guest Services  
DESCRIPTION Position Summary: At the front desk you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest as you will makes reservations, checks guest in/out and assists guests with special requests. Responsible for all Guest relations during scheduled shift and responsible for cash drawer. $16 per hour.
POSITION REQUIREMENTS Essential Functions: As a Front Desk Clerk or Guest Services Clerk you have the responsible to give our guests the best hospitality experience they can have by:

  1. Assisting guests efficiently, courteously, and professionally at all times
  2. Maintain a high level of service and hospitality
  3. Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner
  4. Post guest charges, collect payments and follow all cash handling procedures
  5. Handle guest mail and messages with respect to privacy and professionalism
  6. Be knowledgeable of the hotel brand and various programs (travel programs, special offers)
  7. Be a great communicator to various departments and management on guest comments and concerns
  8. Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
  9. Have full knowledge of hotel safety and emergency procedures


High school education/GED.


Previous experience in a hotel or related field preferred.

Hours required

Scheduled days and time vary based on hotel needs. Must be able to work weekends and holidays.

Raines Hospitality is proud to be an Equal Opportunity Employer

Raines is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Raines makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future.

Raines Hospitality is a drug-free workplace.

Pre-employment background check required.

FULL-TIME/PART-TIME Full-Time and/or Part-Time
POSITION Front Desk Clerk
LOCATION Hyatt Place, Mt Pleasant SC
ABOUT THE ORGANIZATION Raines is a fully integrated development, management, and investment company with a reputation for delivering exceptional results. We are proud to offer a wide range of services to our investors and partners, and to the communities we call home. We develop, operate, and own the world’s leading hotel brands, providing third party management, asset management, and construction management services for every step of the hotel investment cycle.