Venue Sales Manager

Magnolia Plantation and Gardens

3550 Ashley River Road Charleston, SC 29414

Full Time

Posted On February 23, 2024

Job Details

Magnolia Plantation & Gardens, one of the nation’s oldest and most frequented historical public gardens, has a plethora of Corporate Events, VIP/Private Events, Group Tours,Weddings, and Youth Programs available to the public. Due to growth within the organization, we are looking for a Venue Sales Manager to support our guests and community by: creating and cultivating relationships, asking questions to gain a deep understanding of the experience they’re looking to have, showcasing the programs and venues Magnolia has to offer to deliver those experiences, mapping out their itinerary, and securing dates/tickets.

What you will be doing:

Drive a positive, immersive guest experience that results in high customer loyalty and satisfaction
Work closely with the Director of Sales + Marketing to establish sales objectives, key results, and action plans; analyze data and trends to project expected sales volume; meet regularly with the MLT to report on progress and adjust course as needed
Create and maintain relationships within the community through outreach and networking; utilize an in-depth knowledge and understanding of Magnolia’s history, land, and tourist attractions to connect and meet customer requests; manage contacts in the CRM, contracts, and pre- and post-event activities
Manage all bookings for events and liaise with the clients to determine requirements, such as event insurance, recommend event planners and ensure sufficient event support staff
Meet or exceed predetermined sales goals by negotiating all contracts with prospective clients
Manage all venue rental administrative tasks such as preparing venue hire packages, insurance, booking schedules and invoicing
Communicate and enforce all venue safety and security protocols to include access control of all incoming and outgoing event traffic, manage department’s designated phone, etc.
Create and maintain relationships with tour vendors, map out group tour itineraries, work closely with the Events & Tour Teams to ensure the best guest experience possible from start of their visit to finish; supports the our teams with answering guest and vendor questions and resolving problems as needed
Meet with the Marketing, Events, and Tour teams to debrief events, share feedback, make improvements to process/policy/programs as needed
Represent MPC at networking events in Charleston and beyond, as needed
Represent a team-player spirit when assigned other duties and projects as required
Who you are:

You have 5+ years’ experience in a Sales role, preferably in the Tourism/Events space, and have experience with creating sales goals and action plans to achieve them
You are passionate about creating exceptional guest experiences and love the fast pace and autonomy that a Sales-related position provides
You’re goal-oriented and are driven and motivated by purpose. You use critical thinking and assessment skills to achieve your goals, by mapping out milestones and adjusting your process to be as effective as possible
You’ve been trained in different sales methodologies and have found that Relationship Selling is your preferred method of selling; you’re a relationship builder with a high EQ; you’re authentic, patient, and have the ability to connect with a wide variety of people on a personal level
You have outstanding verbal and written communication skills
Familiarity with Perfect Venue, Canva, G-Suite, Stripe, Squarespace and Meta Business Suite is preferred
Due to the nature of the events/wedding industry this position may require long-days and/or work on the weekends as needed. We’re mindful that in order for you to be the most effective in your role, it’s important that you balance that work with time to rest, so we offer generous PTO and other benefits to support you.
Employee Benefits

Magnolia realizes the importance of a healthy work/life balance and offers a generous amount of PTO, Sick Days & Paid Holidays
Happy Birthday.. off! If you are scheduled to work on your special day, you can request 8 hours of pay
Magnolia contributes 80% of medical premiums for employee-only coverage and 40% to all other levels of coverage
No cost $10,000 life & accidental death and dismemberment (AD&D) insurance
401K retirement plan matching at 4%
If enrolled in our medical plan, access to covered MinuteClinic® and Teledoc® services are offered to you free or at a lower cost. Covered medical participants can also enjoy Peerfit (helps you stay active with monthly credits that can be redeemed for group fitness classes), Wellness tools (health assessment and online programs to help you meet your goals), Discount program (helps you save on health products and services), 24/7 Employee Assistance Program (helps in all aspects of life, from emotional well-being, legal and financial help), behavioral telehealth/virtual providers and services, no-cost diabetic meters and enhanced maternity program. Plan participants are also offered free, online will preparation with claimant support services and emergency travel assistance
Employee Discounts

Experience our history, horticulture and nature with your loved ones! Employees can host their immediate family members (on non-scheduled working days) to Magnolia! This includes free admission to the gardens and to all tours. If immediate family members visit during an employee’s scheduled working day, eligible family members are welcome to visit the gardens with free admission. Please contact the Welcome Center for more information.
Save 50% on all on-site venue rentals (includes standard fees), 40% off at our charming Gift Shop and meal discounts at our impeccable Peacock Cafe!
Employees and their immediate family members can join Community Events for free!
Enjoy discounted pricing for Magnolia’s prime Special Events
Earn your Reciprocal Admission Pass after your first 90 days! This gold pass allows you and one guest free admittance to over 40 participating attractions such as: SC Aquarium, SpiritLine Cruises, Charleston County Parks, Children’s Museum of the LowCountry and many more!
Team Members are provided company branded uniform items at no cost!
Training & Development

No-cost continuing education training for current licenses that benefit both you and MPC
Limitless internal training and development opportunities!
Additional Perks

It really pays! Referral bonus for an employee’s referral that is hired and completes three months of service. $500 for full-time hires and $250 for part-time hires.
Accept your own stainless steel Magnolia logoed bottle, perfect for preserving our environment and keeping your drinks hot or cold (up to 24 hours)
6mi of Biking and Walking Trails for you to use