Visitor Experience Ambassador
Explore Charleston
375 Meeting StreetPart Time
Posted On April 11, 2024
Job Details
JOB DESCRIPTION
JOB TITLE: Visitor Experience Ambassador
DEPARTMENT: Visitor Services
FUNCTION:
This part-time position is responsible for directly serving visitors by providing courteous
service and accurate information on tourism in the Charleston area in-person, by phone,
and electronically.
STATUS: Part-Time, Regular / non-exempt
SPECIFIC REQUIREMENTS:
1. Excellent oral communication and grammar/spelling skills.
2. Excellent customer service skills.
3. Knowledge of computer systems and the Internet.
4. Ability to operate cash register/data processing equipment.
5. Knowledge of the Charleston area attractions and events.
6. Must be able to work at least 3 shifts (15 hours weekly) and at least two weekends per
month.
SPECIFIC DUTIES:
1. Serve visitors to all area visitor centers in a cordial, outgoing, professional manner
2. Serve visitors as needed in The Best Friend Charleston Train Museum (23 Ann Street,
Downtown Charleston) in a cordial, outgoing, professional manner
3. Serve visitors as need in the Marketplace and Coffeebar
4. Answer in-bound calls from prospective visitors requesting information about the
Charleston area in a courteous, professional manner
5. Assist visitors electronically via live chat at ExploreCharleston.com and Facebook
Messenger in a courteous, professional manner
6. Be fully knowledgeable about points of interest and special events in the Charleston
area
7. Keep the visit planning area clean and orderly
8. Visit area tours and attractions to remain current on visitor services and interests
9. Be responsible and accurate with ticket/publication sales as well as all counter duties.
10. Supervisory staff may be responsible for opening and closing as well as being
familiar with all operating procedures.
11. Submit requests for visitor information using Simpleview CRM
TO ENSURE ORDERLY OPERATION:
1. Provide backup to the customer service area as assigned.
2. Provide backup to the mailroom as assigned.
3. Handle other support services as assigned.
ESSENTIAL & NON-ESSENTIAL REQUIREMENTS (In compliance with the ADA):
Essential Functions:
1. Good command of the English language, including comprehension, verbal, and
written
2. communication skills
3. Good interpersonal skills
4. Ability to operate office equipment and learn software programs such as Windows,
5. database
6. Ability to operate cash register/data processing equipment
7. Ability to perform mathematical calculations accurately
8. Ability to grip/grasp various tools and equipment used in the office area
9. Good eyesight and hearing which may be corrected with an aid if necessary
10. Ability to rotate body in standing or sitting positions
11. Access to reliable transportation
12. Must be able to attend monthly staff meetings, typically held after standard work hour
Non-essential Functions:
1. Ability to stretch and reach in various directions while in a kneeling, standing, sitting
or crouching position.
2. Able to lift a maximum of 50 pounds.
IMMEDIATE SUPERVISOR: Assistant Directors of Visitor Services